Terms and Conditions

General terms and conditions for purchases in the online shop at


1 General, scope of the General Terms and Conditions

1.1 All deliveries and services are carried out exclusively on the basis of the following general terms and conditions (hereinafter "GTC") in the version valid at the time of the order.

1.2 Contractual partner: Gabriele Schöller

Donaustrasse 109/1, 2344 Maria Enzersdorf

Email: contact@completelyme.eu

Telephone: +43 699 10128899

Authority according to ECG: Economic Chamber of Lower Austria

Registration number 317-MDW1-G-11180 Designer, 317-MDW1-G-121992 Commercial trade

Commercial register court: District Authority Mödling UID: ATU 66204378

Duty to provide information: WKO – ECG Owner/Managing Director: Gabriele Schöller

(hereinafter "Seller").

Bank details: HYPO NOE Landesbank


IBAN: AT85 5300 0035 5502 7264

1.3 Customers within the meaning of these terms and conditions can be consumers (hereinafter “customer”). Consumers within the meaning of the terms and conditions are natural persons who conclude contracts for a purpose that cannot be attributed to their commercial or professional activity.

2 Conclusion of the contract

2.1 The offers and article presentations do not represent a binding offer. Only your order is a binding offer according to Section 145 of the German Civil Code (BGB), which we can accept. After sending the order, we will first send you an order confirmation by e-mail. If we accept your order, you will usually receive an order confirmation by e-mail within 3 working days after receipt of your order, with which the contract is concluded.

2.2 When you have found the product you are looking for, you can take a closer look at it without obligation by clicking on the product name or the product image. By clicking on the button "Put in the shopping cart" you can put the article in the shopping cart. You can view the contents of the shopping cart at any time without obligation by clicking on the "Shopping Cart" button. You can remove or change the products from the shopping cart by clicking on the graphics [Change] and [Delete] . If you want to buy the products in the shopping cart, click on the [Checkout] button on the "Shopping Cart" page.

In the course of the further ordering process, set up a customer account with us when you make your first purchase and select the shipping and payment method. In the last step, you will receive an overview of your order data under "Order information" and you can check all details again and delete or change them. To complete the purchase, you must accept our general terms and conditions and press the [Buy] button. This sends the order to us.

3 Storage of the text of the contract

We save your order, the order data entered and the entire text of the contract. We will send you an order receipt and order confirmation by e-mail with all order data and the entire text of the contract.

4 Right of withdrawal for consumers

4.1 Cancellation policy

right of withdrawal

You have the right to withdraw from this contract within fourteen days of receipt of the goods without giving any reason.

In order to exercise your right of withdrawal, you must completely me, Gabriele Schöller, Donaustraße 109/1, A-2344 Maria Enzersdorf, e-mail contact@completelyme.eu , telephone: +4369910128899 by means of a clear statement (e.g. a postal sent letter or e-mail) about your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired and for you to send the goods before the fourteen-day period has expired.

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

  • Ordered on (*) received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if notification is on paper)
  • Date

(*) Delete where not applicable

4.2. Consequences of revocation

If you withdraw from this contract, we will return all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest delivery offered by us have), upon receipt and inspection of the returned goods.

The consumer only has to pay compensation for depreciation if this is due to the handling of the goods that is not necessary to check the nature, properties and function of the goods.

For this repayment we use the same means of payment that you used in the original transaction

4.3. Exclusion of the right of withdrawal

When the laundry is delivered, the right of withdrawal expires for reasons of health protection and hygiene.

  • with the removal of the attached labels and tags by the customer
  • visible signs of use and wear

5 Prices and Shipping Costs

All prices include the statutory VAT according to Austrian regulations plus shipping costs. Price changes and errors excepted.
We deliver with a supplier of our choice.

The shipping costs depend on the quantity of the ordered goods, the shipping method and the delivery destination and are communicated before the binding order is placed in the ordering process.

6 Terms of Delivery

Deliveries are made exclusively within the EU to the delivery address specified in the order.

Unless otherwise stated in the offer, the goods are usually dispatched within 7 working days, depending on the availability of the item. The recipient is responsible for acceptance.

7 Terms of Payment

7.1 Payment can be made either by credit card (VISA, Mastercard) or by immediate transfer.

We reserve the right to exclude individual payment methods.

7.2 We reserve ownership of the purchased item until the invoice amount has been paid in full.

8 Warranty and Liability

If you are a consumer, the warranty is based on the statutory provisions.

Any defects that occur must be reported upon delivery or after they become visible by email to contact@completelyme.eu

9 Customer Service

If you have any questions, complaints or objections, please contact us. You can reach us by email contact@completelyme.eu

10 Miscellaneous

The contract language is German.

11 Jurisdiction

The law of the Republic of Austria applies to all legal transactions or other legal relationships with Completely me

The European Commission provides a platform for online dispute resolution (OS). This can be reached via the following Internet address: https://ec.europa.eu/consumers/odr/ .
We are not obliged to participate in a dispute settlement procedure of the consumer arbitration boards.
If one or more provisions of these General Terms and Conditions are ineffective, the rest of the contract remains effective. Insofar as the provisions are ineffective, the content of the contract is based on the statutory provisions.